Privacy

Last updated: May, 29th, 2025

Welcome to WebReplay — a product owned and operated by Big Gofer LTD ("we", "us", or "our"). We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use WebReplay, including the use of our website, app, and services.


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1. Who We Are

WebReplay is a session tracking and AI-powered insight tool that helps businesses understand user behavior by summarising website activity into daily emails. WebReplay is brought to you by:

Big Gofer LTD

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ

Email: legals@webreplay.ai

2. Information We Collect

We collect the following types of information:


a. Personal Information

When you register or interact with our service, we may collect:

  • Name

  • Email address

  • Company name

  • Payment information (via third-party providers like Stripe)

b. Usage Data

We collect data about how users interact with your website using session replay technology.

This includes:

  • Clicks, scrolls, and mouse movements

  • Page views and navigational behavior

  • Device type and browser info

  • Geographic location (approximate)

c. Session Replay Data

We use OpenReplay to collect and store session replay data. For details, please visit OpenReplay's Privacy Policy.

Session replay data may include anonymized recordings of user interactions on your website but does not include keystrokes in sensitive fields (e.g. password inputs, credit card fields).

3. How We Use Your Information


We use collected information to:

  • Deliver daily session insight emails

  • Improve our products and user experience

  • Monitor performance and usage patterns

  • Respond to support queries

  • Comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal bases include:

  • Consent: Where required, we will ask for your consent.

  • Contract: Processing necessary for the performance of a contract.

  • Legitimate Interests: To provide, secure, and improve our services.

5. How We Share Information

We do not sell your data. We may share information with:

  • OpenReplay, for session data processing

  • Third-party service providers, for email, analytics, and payments (e.g. Stripe)

  • Legal authorities, where required by law

  • All partners are GDPR-compliant and under strict confidentiality agreements.

6. Data Retention

We retain data only for as long as necessary to provide our service and comply with our legal obligations. Session replay data is typically retained for 30 days unless otherwise agreed.

7. Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Object to data processing

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at legals@webreplay.ai.


8. Cookies

Our website uses cookies to enhance functionality and measure traffic. You can control cookies through your browser settings.


9. Data Security

We implement industry-standard security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.


10. International Transfers

Data may be processed and stored in countries outside the UK and EEA, including the United States. When this occurs, we ensure adequate safeguards are in place (e.g. Standard Contractual Clauses).


11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at webreplay.ai/privacy and will include a revision date.


12. Contact Us

For questions, requests, or complaints, please contact:

Email: legals@webreplay.ai

Postal Address:

Big Gofer LTD

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ