Terms of Service

Last updated: May, 29th, 2025

Welcome to WebReplay, a product developed and owned by Big Gofer LTD ("WebReplay", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, applications, and related services ("Services").

By accessing or using WebReplay, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

1. Who We Are

WebReplay is a web analytics tool that tracks user sessions on your website, analyzes the data using AI, and delivers a daily email report summarizing key insights to help you improve growth and performance.


WebReplay is owned and operated by:

Big Gofer LTD

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ

Email: legals@webreplay.ai

2. Eligibility


To use WebReplay, you must:

  • Be at least 18 years old

  • Have the authority to enter into legally binding agreements on behalf of yourself or your company

  • Agree to comply with these Terms and all applicable laws

3. Your Account


To access certain features, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your password and account. You agree to notify us immediately of any unauthorized access or use.

4. Use of the Service

You agree to:

  • Use WebReplay only for lawful purposes

  • Not use the Service to track or collect sensitive personal data (e.g. passwords, health data, payment details)

  • Not reverse engineer, copy, sell, resell, or exploit any portion of the Service without written permission


We reserve the right to suspend or terminate your access at any time if you violate these Terms.

5. Session Data and Tracking


WebReplay uses OpenReplay to track visitor session data on your website. You are responsible for:

  • Informing your website visitors of session tracking

  • Updating your own website's privacy policy to reflect the use of WebReplay and OpenReplay

  • Ensuring compliance with applicable data protection regulations (e.g. GDPR, CCPA)

For details, see OpenReplay's Privacy Policy.

6. Payment & Billing

Some WebReplay plans require payment. By subscribing to a paid plan:

  • You authorize us or our payment processor to charge the applicable fees

  • Subscriptions renew automatically unless cancelled

  • We may update pricing, but will provide notice before changes take effect


All fees are non-refundable unless stated otherwise.

7. Intellectual Property

All content, trademarks, and software associated with WebReplay are the property of Big Gofer LTD or its licensors. You are granted a non-exclusive, non-transferable license to use the Service for your internal business use only.


You may not:

  • Modify, copy, or create derivative works

  • Use our branding without permission

  • Misrepresent the source or origin of the Service

8. Termination


You may cancel your account at any time. We may suspend or terminate your access with or without notice if you:

  • Violate these Terms

  • Fail to pay fees

  • Pose a risk to the integrity or security of the platform


Upon termination, your data may be deleted and access to the platform revoked.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available." We do not warrant that:

  • The service will be error-free or uninterrupted

  • The data provided will be 100% accurate

  • The insights will guarantee specific outcomes


You use the Service at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We will not be liable for any indirect, incidental, or consequential damages

  • Our total liability under these Terms is limited to the amount you've paid us in the past 12 months

11. Indemnification

You agree to indemnify and hold harmless Big Gofer LTD, its affiliates, and employees from any claims, damages, or expenses resulting from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Changes to Terms


We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Service after updates constitutes your acceptance of the changes.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of London, UK.

4. Contact

For any questions or concerns regarding these Terms, contact us at:

Email: legals@webreplay.ai